Shipping & Delivery Policy
1. Order Processing
- Orders requiring shipment are processed and shipped every Monday and Wednesday.
- Local deliveries are scheduled every Tuesday and Thursday.
- To qualify for the next scheduled shipping or local-delivery day, orders must be placed by 2:00 p.m. Eastern Time on the preceding calendar day.
- Orders placed after the 2:00 p.m. cutoff will be prepared for the next available shipping or local-delivery day.
- Shipping and delivery schedules may change because of holidays, severe weather, product availability, or carrier delays.
2. Shipping and Local Delivery
We offer shipping and local delivery based on the customer’s location and the options available at checkout.
Charlotte Metro Local Delivery
- Free on qualifying orders of $49.99 or more
- $9.99 for orders under $49.99
- Local deliveries are scheduled every Tuesday and Thursday.
Standard Shipping for Direct-to-Consumer and Subscription Orders
- Free on qualifying orders of $49.99 or more
- $14.99 for orders under $49.99
- Orders ship every Monday and Wednesday.
- Delivery typically takes 1–3 business days after shipment, depending on the destination and carrier conditions.
Retail and Wholesale Shipping
- A $19.99 wholesale shipping charge is calculated at checkout.
- Perishable orders are packed in insulated materials for cold transit.
- Orders ship every Monday and Wednesday.
- Delivery typically takes 1–3 business days after shipment, depending on the destination and carrier conditions.
3. Shipping and Delivery Charges
Shipping and local-delivery charges are calculated at checkout based on the order type, destination, and available delivery method.
Qualifying direct-to-consumer and subscription orders of $49.99 or more receive free shipping. Wholesale orders are subject to a $19.99 wholesale shipping charge.
4. Delivery Areas
Shipping availability is based on the destination. Enter your address at checkout to confirm the shipping or delivery options available for your location.
Local delivery is available in select areas of the Charlotte metropolitan area. Contact us at contact@COREK-9.com to confirm whether your address is within our local-delivery area.
5. Order Tracking
Once your order has shipped or has been scheduled for local delivery, you will receive an email containing the available tracking or delivery information.
6. Incorrect Addresses and Missed Deliveries
Customers are responsible for providing complete and accurate shipping or delivery information.
CORE K9 is not responsible for delays, failed deliveries, or packages delivered to an incorrect address because of inaccurate or incomplete information supplied during checkout.
If you notice an address error or experience a delivery issue, contact us immediately at contact@COREK-9.com. We will make every reasonable effort to assist, but additional shipping or replacement charges may apply.
7. Frozen and Perishable Products
CORE K9 gently cooked entrées are frozen and perishable. Orders are packaged to maintain safe cold-transit conditions during the expected delivery period.
Please retrieve your package promptly and place frozen entrées in the freezer immediately upon arrival. Products may arrive frozen, partially frozen, or cold to the touch.
If your frozen products arrive warm, damaged, or in questionable condition, contact us within 24 hours of delivery at contact@COREK-9.com. Please include your order number and photographs of the package and products so we can assist you.
For questions about shipping or local delivery, contact us at contact@COREK-9.com.
