Refund policy

CORE K9 Return and Refund Policy

At CORE K9, customer satisfaction is our top priority. We are committed to providing high-quality, gently cooked meals for your furry companions. Please read the following guidelines regarding returns and refunds to ensure a smooth experience:

1. Perishable Products

Since our dog food products are perishable and made fresh, we are unable to accept returns once the product has been shipped or delivered. However, if there is an issue with your order, we are more than happy to work with you to find a solution.

2. Refunds

Refunds may be issued under the following circumstances:
- Damaged or Spoiled Product: If you receive a product that is damaged or has spoiled upon delivery, please contact us within 24 hours of receipt. Include a description of the issue and any photos, if possible, to help us process your claim.
- Incorrect Order: If you receive the wrong item or portion, please notify us within 24 hours, and we will arrange to send the correct product or issue a refund.

Refund requests outside these circumstances will be considered on a case-by-case basis.

3. Cancellations

Orders may be canceled before they are processed for shipping. Please contact us within 12 hours of placing your order to request a cancellation. Once the order has been processed or shipped, we cannot issue a refund.

4. Contact Information

For refund or return inquiries, please email us at contact@COREK-9.com with your order details and the issue. Our team will respond within 1-2 business days to resolve your concern.

We are committed to ensuring you and your dog have a positive experience with CORE K9, and we appreciate your understanding of our policy for perishable products.